TernX Carry On Pre-Order Refund Policy

We want all our customers to be happy and offer a refund for all pre-orders until we start shipping. If you decide to cancel and not to proceed with your pre-order, please contact our support team at hello@tern-x.com. We will endeavour to process any refunds within 10 working days.

Please note as per our Terms and Conditions for pre-order cancellations, you acknowledge and agree that we will deduct 5% from any amount to be refunded. This amount covers our administration costs and processing fees that we incur to process your refund.

We thank you for your understanding.