Pre-Order Refund Policy

We understand that circumstances may change and you may need to cancel your pre-order. If you find yourself in this situation, please don't hesitate to contact our customer support team at hello@tern-x.com who will be happy to assist you with the process. If eligible, we will endeavour to process any refunds within 10 working days.

Please note as per our Terms and Conditions for pre-order cancellations, you acknowledge and agree that all refunds will be issued to the original payment method and the refund amount will be reduced by 9.0% from any amount to be refunded. This amount covers our administration costs and processing fees that we incur to process your refund.

We thank you for your understanding.

Last update: 12 June 2023