Return Policy

We want all our customers to be happy with their products and offer refunds or store credit of products for change of mind.

Change of mind

If you would like to cancel your order placed with TernX, please do so as early as possible. If TernX cannot stop the shipment of the order at the time of cancellation, then you will be required to return the product(s) to us.

If you would like to return an item because you have changed your mind, TernX will offer you a refund or store credit for items returned within 30 days of delivery, providing the item(s):

  • Is returned with the original receipt
  • Is unused, in its original condition and packaging with all tags, loose parts, instructions manuals, user guide, and accessories
  • Is not gift cards or e-vouchers
  • Is not a discontinued item or an item that was discounted or on sale
  • Is returned together with any free or bonus items (in original condition) that were provided with the item at the time of purchase
  • Is not part of a Bundle Deal

In order to initiate your change of mind, please contact our support team at We will endeavour to process any returns within 10 working days and will provide you with the return instructions.

Shipping charges for change of mind returns are non-refundable. If you change your mind, you will need to return the product(s) at your own costs, including shipping fees and restocking fees if any.