Return Policy

If you change your mind, you can return any unopened and unused order within 30 days of delivery of the product(s) to receive a refund (excluding shipping fees). In the case that you would like to cancel your order placed with TernX, please do so as early as possible. If we cannot stop the shipment of the order at the time of cancellation, then you will be required to return the product(s) to us at your own cost. Any return postage cost is the responsibility of the customer.

Purchases can be returned providing the item(s):

  • Is returned with the original receipt
  • Is unopened, unused, in its original condition and packaging with all tags, loose parts, instructions manuals, user guide, and accessories
  • Is not gift cards or e-vouchers
  • Is not a discontinued item or an item that was discounted or on sale
  • Is returned together with any free or bonus items (in unused condition) that were provided with the item at the time of purchase
  • Is not part of a Bundle Deal

In order to initiate your return, please contact our support team at and include your order number and reason for return. If eligible, we will provide you with return instructions and endeavour to process any returns within 10 working days.

Please note as per our Terms and Conditions, you acknowledge and agree that all refunds will be issued to the original payment method and the refund amount will be reduced by 9.0% from any amount to be refunded. This amount helps us covers our administration costs, any re-stocking fees and processing fees that we incur to process your return.


Last update: 12 June 2023