Return Policy

If you are not 100% satisfied with your purchase, you can return your order within 30 days of delivery of the product(s) to receive a refund (excluding shipping fees). In the case that you would like to cancel your order placed with TernX, please do so as early as possible. If we cannot stop the shipment of the order at the time of cancellation, then you will be required to return the product(s) to us at your own cost.

Purchases can be returned providing the item(s):

  • Is returned with the original receipt
  • Is unused, in its original condition and packaging with all tags, loose parts, instructions manuals, user guide, and accessories
  • Is not gift cards or e-vouchers
  • Is not a discontinued item or an item that was discounted or on sale
  • Is returned together with any free or bonus items (in original condition) that were provided with the item at the time of purchase
  • Is not part of a Bundle Deal

Of course, the product can be taken out of the packaging to see if it meets your expectations. However, if the product is damaged while trying it, there is a chance that you may not get a refund. You will have to return the product(s) to us at your own cost.

In order to initiate your return, please contact our support team at We will endeavour to process any returns within 10 working days and will provide you with the return instructions.

Please note as per our Terms and Conditions, you acknowledge and agree that the refund amount will be reduced by 7.5% from any amount to be refunded. This amount covers our administration costs, re-stocking fees and processing fees that we incur to process your return.