Shipping Policy

Order Processing

Please allow up to 48 hours to process your order. Expect an email within 48 hours to let you know your order is on the way! signature required on delivery.

Domestic Shipping and Estimates

Free shipping for orders over USD150 within the US (excluding AK, APO, HI)

Flat rate shipping of USD9.95 for orders under USD150 within the US (excluding AK, APO, HI)

Estimated delivery time is 5 to 7 business days from when an order is placed.

Priority handling is available within the US for an additional fee of USD39 (excluding AK, APO, HI). Priority handling excludes weekends and is applicable to business days only.  

Estimated delivery time for priority handling is to 3-5 business days from when an order is placed.

International Shipping and Estimates

We offer international shipping to select countries, which you can view at checkout together with the shipping fee.

Estimated delivery time is 15 to 20 business days from when an order is placed.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TernX is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping Protection

Shipping Protection covers packages that are lost, damaged, or stolen during transit.

Coverage takes effect immediately following checkout and continues until goods are marked delivered by our delivery service company. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@tern-x.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns and Refunds

We accept returns up to 30 days after delivery, only if the item is unused and in its original condition. Please visit out Return Policy for more information.

If you have any questions, please don't hesitate to contact us at hello@tern-x.com